Product return process

The comfort and satisfaction of customers has always been one of the priorities of Bammad Claiming and Bamdad Claiming strives in this direction so that every order reaches the customer in the desired and expected conditions. Despite this, respected customers may face issues after purchase, in such cases, services are considered within the framework of after-sales services.

Items that are sent as a gift from Bamdad Claiming along with the order and included in the sales invoice with the amount of zero Rials, are not subject to the 7-day return guarantee. For other products that require a test period, Bamdad Climbing has 7 days to return.

What are the conditions for using the 7-day return guarantee?

If the purchased product has a defect or technical problem;

– Technical and appearance problems must be reported to Bamdad Claiming no later than 7 days after receiving the goods.
– It is necessary to keep the carton and the original box of the products until the end of the 7-day period of use, and avoid throwing them away separately.
– Using this service is only possible if the product is returned to Bammad Climbing in its original carton or box.
– Labeling or writing the description, address or any other item on the product’s original carton or box, or tearing and distorting it, will eliminate the possibility of using the return guarantee.
– This service does not include technical and appearance defects (breakage, scratches and the like on the body of the product and decorative parts) caused by the user’s improper use of the product. Improper use after delivery of the product includes items such as transportation and handling, installation and commissioning, adjustments, unusual use, maintenance and use other than and different from the product manufacturer’s recommendation (listed in the product manual).

If the product purchased is inconsistent with the information on the website in terms of specifications or physical appearance;

– If there is a discrepancy or shortage of items with the goods, the after-sales service unit of Bamdad Claiming must be notified by phone or email within 24 hours after receiving the goods.
– If the discrepancy is visible without using the product, such as the color or specifications on the body, the product must be in its original condition and not used.
– The photos of the products are for information and to help the customer to buy, and since there may be some differences with the original product in some details, it is not possible to declare a discrepancy based on them. The criterion for discrepancies in product specifications is the technical specifications listed on the website.
– If it is possible to detect the discrepancy without opening the package, it is possible to handle the customer’s request if the product has not been removed from its original state or original packaging.
If it is possible to detect the discrepancy and deficit of the included items only by opening the packaging, it is necessary to keep the original carton and box of the products and avoid throwing them away separately.
Using this service is only possible if the product is returned to Bamdad Climbing in its original carton or box. Labeling or writing descriptions, addresses, or anything else on the product’s original carton or box, or tearing or defacing it, will void the return warranty.

If the purchased item has physical and appearance damage or defect;

Damage or physical defects must be reported to Bamdad Claiming after-sales service by phone or email within 24 hours after receiving the goods.
– It is necessary to keep the original carton and box of the products and avoid throwing them away separately. Using this service is only possible if the product is returned to Bamdad Climbing in its original carton or box. Labeling or writing descriptions, addresses, or anything else on the product’s original carton or box, or tearing and defacing it, will void the return warranty.